About Us
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Our Story
Key Shoppe is a local, family-owned locksmith service with deep roots in the communities we serve. James Portie, a Slidell native, founded the business with a simple but powerful mission — to raise the standard of what a locksmith could be. Today, James personally runs the majority of service calls throughout St. Tammany Parish, while his wife Loni Portie manages day-to-day operations across the company, bringing over two decades of experience and a hands-on leadership style that keeps everything running smoothly.
James first opened the business in 1989 as a mobile-only operation, hitting the road and building a reputation one job at a time. By 1991, demand had grown enough to open a brick-and-mortar storefront in Slidell. The business continued to expand with the opening of the Picayune location in 1998. Though the Slidell store closed in 2000, James never stopped serving the community, and in 2009 the Slidell presence was reestablished under the name Need Keys, operating out of the Hobby Lobby/Office Depot Shopping Center.
Then came October 24th, 2012 — a day that tested everything. A fire broke out in the building, causing significant damage and forcing a temporary closure. It was a hard moment, but it also brought an unexpected clarity. As media coverage spread, it became obvious that “Need Keys” didn’t fully capture who they were or what they had built over more than two decades. Customers and the community had already been calling them something else — something that just felt right.
The Key Shoppe.
The name had organically taken hold, and it stuck. Today, both locations proudly operate as Key Shoppe — the name the community gave them and the one that best reflects the breadth of services, the quality they stand behind, and the trust earned over more than 35 years of showing up for the people of Southeast Louisiana and South Mississippi.
Slidell Key Shoppe
Picayune Lock Jock
What We Do
Key Shoppe will go the extra mile for you! Call today for everything from safe moving and door replacement to access control and high-security keys.
We’re in the business of solving problems — and we’ve been doing it for over 25 years. At Key Shoppe, we challenge the status quo by combining highly skilled service with prices that won’t leave you feeling taken advantage of. Whether you’re locked out at midnight, need a new key for your vehicle, or want to upgrade the security on your home or business, our team has the training, tools, and experience to get it done right the first time.
We offer comprehensive locksmith solutions across residential, automotive, and commercial needs. From rekeying your home’s locks after a move to programming high-security transponder keys, installing access control systems, servicing safes, and even safe moving, our fully licensed technicians handle it all.
We carry top brands like Medeco, Schlage, Emtek, and AMSEC, and our safe technicians bring more than two decades of hands-on experience to every job.
We come to you. Our fleet of fully stocked mobile locksmith vans means fast, professional service wherever you need it — and if you prefer to stop in, we have two convenient retail locations ready to serve you in person.
Peace of mind is at the core of everything we do. Key Shoppe is fully licensed in the state of Louisiana, and every technician undergoes thorough background checks and ongoing training. We’re proud members of ALOA (Associated Locksmiths of America) and NASTF, giving you the confidence that you’re working with a team that’s held to the highest standards in the industry. When you work with us, you’re not just getting a lock fixed — you’re getting a security partner you can trust.
Meet Our Staff
Our Vision: To provide products and services to our customers that will exceed their expectations in quality, price and professionalism.
Our Mission: We are dedicated to providing our customers with a professional experience with each service that we offer. By using the latest technology and equipment and provide each employee with the knowledge and experience necessary to complete the task.
James Portie, CPL, CAI
James Portie, CPL, CAI, has over 36 years of experience in the locksmithing industry. His expertise spans automotive, residential, and commercial locksmithing, with a particular specialization in safes. In the early 1990s, James founded the company and has since built a reputation for professionalism, technical excellence, and trusted service.
Loni Portie, CRL, CAI, ARL
Loni Portie, CRL, CAI, ARL, brings 22 years of experience in the locksmithing industry. While her primary technical focus is automotive locksmithing, she plays a vital leadership role within the company. Loni oversees daily operations, including estimates, administrative management, and staff coordination, ensuring efficient operations and exceptional customer service.
Tiffani Champagen, RL
Tiffani Champagen, RL, brings over 10 years of experience in the locksmithing industry. As a member of our Slidell office staff, she supports daily operations and customer service efforts with professionalism.
Scott Portie, RL
Scott Portie, RL, has over 10 years of experience in the locksmithing industry. Serving as a Louisiana Service Technician, he is experienced in automotive, residential, and commercial locksmithing, providing dependable and professional service to our clients.
Lee Holcomb, CRL
Lee Holcomb, CRL, has over 25 years of experience in the locksmithing industry. As a Mississippi Service Technician, he brings extensive expertise in commercial, residential, and automotive locksmithing, delivering knowledgeable and reliable service in the field.
Mika Beal, RL
Mika Beal, RL, serves as Office Manager for our Picayune, Mississippi location and brings over 10 years of industry experience. She oversees daily office operations while servicing our customer’s needs, ensuring a seamless experience for both customers and staff.
Macie Riordan, RL
Macie Riordan, RL, is the Office Manager for our Slidell, Louisiana location with 10 years of experience in the locksmithing industry. She manages office operations, in addition to assisting our customers, maintaining efficiency and professionalism at every level.
We Have Two Convenient Locations to Serve You
1600 Shortcut Hwy
Slidell, LA 70458
Hours of Operation:
Monday–Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday: Closed
309 Hwy 11 S
Picayune, MS 39466
Hours of Operation:
Monday–Friday: 9am to 5pm
Sat & Sun: Closed
Our Professional Credentials
ALOA
The Key Shoppe is an ALOA certified member. ALOA is the largest locksmith Association in the USA and all members have had an indepth background check and must be fully licensed to be members.
Fair Trade Locksmith Directory
The Key Shoppe has been researched, verified, and featured as a licensed and insured locksmith serving Slidell, LA, Picyune, MS and their surrounding regions.
1-800-Unlocks
1-800-Unlocks.com has successfully verified Key Shoppe as a real, licensed, professional and affordable locksmith.
Louisiana Mississippi Locksmith Association
Key Shoppe is a member of this professional association that promotes and furthers the interests of the professional locksmith craft in Louisiana & Mississippi.
Greater Picayune Area Chamber of Commerce
The Chamber works with more than 300 companies in improving the business climate and in creating business initiatives and opportunities in the greater Picayune, Mississippi region.
East St. Tammany Chamber of Commerce
The Key Shoppe is a member of the East St. Tammany Chamber of Commerce, which is a non-profit business organization with a membership which includes small businesses, merchants and professionals, nationally recognized corporations, educational and health institutions, and community organizations.